Loudoun Communications began in 1975 in Loudoun County, Virginia, a suburb of Washington, D.C. In 1978, the principals relocated to the Atlanta, Georgia area where the business was reestablished. Loudoun was incorporated in 1982 under the laws of the State of Georgia. In 1985 the company purchased property just off Camp Creek Parkway in Austell, Georgia, and constructed the next shop and office facility. Then, in 2006, Loudoun moved to it’s largest venue yet, at Stitcher Court in Douglasville, GA. The company is wholly owned by Gary, Norene, and Edward Poorman and consists of two major functional areas.
Commercial Two-Way Radio Sales and Service
In 1983, Loudoun began a program of providing quality repair service and sales of two-way radio equipment. Customer service was, and continues to be, the primary mission of the company. Loudoun is a warranty service center for M/A-Com, the communications division of Tyco Electronics. The company not only maintains M/A-Com equipment (including the “forerunners,” GE, Ericsson, and ComNet), but also provides warranty service on Kenwood, Vertex/Standard, and Midland/Maxon radios. The company provides repair service locally and nationally as radios are received from all parts of the country. Beginning in 1995, the sales function became a larger entity within the company, adding the Kenwood, Vertex/Standard, Midland/Maxon, and several other manufacturer’s radios to the sales offerings.
Loudoun Communications is involved in industrial communications projects related to Multi-point Data Systems, microwave systems, communications consoles, special control panels, telemetry systems and the development of customized specialty items not commercially available. The company’s vendor list includes Microwave Data Systems, Phoenix Contact and other SCADA suppliers. Customers include MARTA, Cobb EMC, Cobb County Water System, and other power and water systems throughout the country. Loudoun technicians installed and assist in maintaining the EDACS (M/A-Com digital trunked radio system) for Cobb EMC and Jackson EMC. The company also maintains the 6-site, simulcast EDACS system for Henry County, Georgia, and will install and maintain the first OpenSky system in Georgia in Newton County. Loudoun, in the past, installed an maintained Emergency 911 communications consoles in the Georgia cities of Hapeville, Smyrna, Peachtree City, and in Paulding County. Additional services provided by the company include site survey and engineering services for point-to-point and point-to-multipoint data system.
What do you get when you purchase your radio equipment through Loudoun Communications?
. You get personalized service
. We can answer your questions
. We program your radios to your specifications
. We can install your equipment
. Need repairs?
. We repair to component level. This is usually less expensive than the “flat rate” repairs advertised by other shops and manufacturers.
. Repairs are actually accomplished in our shop: we don’t send our work out to the manufacturer
. Most of our repair charges are for 1 hour of labor (plus any parts/accessory cost).
. Less than 2% of our repairs return to be repaired for the same problem (which means you can rely on our work).
. We maintain an extensive stock of repair parts and accessories, so waiting time for the repair is minimal.
. We track each piece of equipment sent in to us through a custom database, so loss of equipment or accessories is not a concern.
. We service virtually all makes/models of business/land mobile/public safety equipment.
. Many of our technicians have attended manufacturer’s schools to become familiar with their systems
. We even have some manufacturers send their equipment to us for repair!
. You get professionalism from Loudoun Communications
The service department of Loudoun Communications exists to support our customers through quality component level service and repairs. Our goal is to provide our customers with repaired equipment at th elowest cost and in the quickest time possible. To accomplish this, we continue to educate ourselves in the latest techniques and technologies that are available.